Refund policy

 

At I'M HER STUDIOS, customer satisfaction is important to us. Due to the nature of our products and for hygiene and quality assurance purposes, all sales are considered final.

Returns & Exchanges

We do not accept returns or exchanges on:

• Wigs
• Hair Extensions
• Clothing
• Bonnets
• Beauty Products
• Accessories
• Sale or Promotional Items

Please review your order carefully before completing your purchase.

Damaged or Incorrect Orders

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery.

Your email must include:

• Your order number
• Clear photos of the item
• Photos of the packaging

Once reviewed, we'll determine the appropriate resolution, which may include a replacement, store credit, or refund.

Refunds

Refunds are only issued if:

• We shipped the incorrect item.
• Your order arrives damaged due to our error.
• We are unable to fulfill your order.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been approved.

Shipping charges are non-refundable unless the error was caused by I'M HER STUDIOS.